1. About us

These terms apply to all services provided by Tony's Appliance Repair Service ("we", "us", "our"), a domestic appliance repair business operating across Fife and surrounding areas in Scotland.

Email: office@tonysappliancerepairservice.co.uk
Phone: +44 7792 526372

By booking a repair or requesting a quote, you agree to these terms.

2. Booking and appointments

Bookings can be made via our website, phone, or email. We will confirm your appointment by phone or email. Appointment times are given as estimated windows and, while we make every effort to arrive on time, we cannot guarantee exact arrival times due to the nature of repair work.

If you need to cancel or rearrange, please let us know as soon as possible and at least 24 hours in advance where possible. Repeated last-minute cancellations may result in a cancellation charge.

3. Call-out charge

A call-out charge of £60 applies to all visits within our standard Fife service area. This covers the engineer's time in travelling to and assessing your appliance.

The call-out charge is payable whether or not a repair is carried out.

For locations outside our standard service area, additional travel charges may apply. We will advise you of these before confirming your booking.

4. Quotes and pricing

Following diagnosis, we will provide a quote for parts and labour before any repair work begins. You are under no obligation to proceed with the repair once a quote has been given.

Quotes are based on the fault identified at the time of the visit. If additional faults are discovered during the repair, we will inform you and seek your approval before proceeding.

All prices are inclusive of VAT where applicable.

5. Parts

We source parts from reputable suppliers and use manufacturer-grade or equivalent components wherever possible. Parts availability is not guaranteed and may affect repair timelines.

Parts supplied by us are covered by our standard parts guarantee (see section 6). We cannot guarantee parts sourced by the customer.

6. Guarantee

All parts fitted by us carry a guarantee covering defects in the part itself. Labour is guaranteed for the specific fault diagnosed and repaired during your visit.

The guarantee does not cover:

• New or unrelated faults developing after the repair
• Damage caused by misuse, neglect, or improper installation by others
• Faults arising from wear and tear unrelated to the repair carried out
• Appliances that have been worked on by a third party after our repair

If you believe a repair has failed within the guarantee period, contact us and we will attend to assess the issue.

7. Payment

Payment is due on completion of the repair unless otherwise agreed in advance. We accept cash, bank transfer, and card payment. We will confirm accepted payment methods at the time of booking.

We reserve the right to charge interest on overdue invoices in line with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.

8. Liability

We take care in all work carried out and are fully insured. However, our liability is limited to the cost of the repair carried out. We are not liable for:

• Loss of food, clothing, or other contents resulting from appliance failure
• Consequential losses arising from an appliance being out of use
• Pre-existing damage to the appliance not related to the repair
• Damage caused by faults that could not reasonably have been identified during the visit

Nothing in these terms limits our liability for death or personal injury caused by negligence, or for any matter that cannot be excluded by law.

9. Access and safety

You are responsible for ensuring safe and reasonable access to the appliance at the agreed appointment time. The appliance should be accessible without the need to move heavy furniture or other obstacles unless agreed in advance.

If our engineer cannot safely access the appliance, or if conditions at the property are deemed unsafe, we reserve the right to leave without carrying out the repair. The call-out charge will still apply in these circumstances.

10. Appliance fitting service

Where we fit a new appliance supplied by you or a third party, we will carry out the installation in line with manufacturer guidelines. We cannot be held responsible for faults in the appliance itself, damage caused by a defective product, or incorrect specifications provided by the customer or supplier.

We will advise if we believe the appliance or installation environment is unsuitable before proceeding.

11. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible so we can put things right. We take all complaints seriously and will aim to respond within 5 working days.

Contact us at: office@tonysappliancerepairservice.co.uk or call +44 7792 526372.

12. Governing law

These terms are governed by the laws of Scotland. Any disputes that cannot be resolved between us may be referred to the Scottish courts.