1. Who we are

Tony's Appliance Repair Service is a domestic appliance repair business operating across Fife and surrounding areas in Scotland. We are the data controller for any personal information collected through this website.

Business name: Tony's Appliance Repair Service
Email: office@tonysappliancerepairservice.co.uk
Phone: +44 7792 526372

2. What data we collect

When you contact us or submit an enquiry through this website, we may collect:

• Your name
• Your phone number
• Your email address
• Your address or postcode (if provided)
• Details about your appliance and the nature of the fault
• Any messages or notes you include in your enquiry

We do not collect payment card details through this website. We do not knowingly collect data from anyone under the age of 18.

3. Why we collect it and our lawful basis

We collect your information for the following purposes:

• To respond to your enquiry — lawful basis: legitimate interests (you have contacted us asking for a response)
• To book and carry out a repair — lawful basis: contract (we need your details to fulfil the service you've requested)
• To send you a quote or job confirmation — lawful basis: legitimate interests
• To comply with legal obligations — such as keeping basic financial records

We do not use your data for marketing purposes without your explicit consent.

4. How we store and protect your data

Your data is handled securely and is only accessible to Tony's Appliance Repair Service staff involved in managing your job or enquiry. We use our booking and job management system to store job records, and we take reasonable steps to ensure this data is kept secure.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

5. Third parties

We use a third-party booking and job management platform to manage enquiries, quote requests, and job records. This platform processes data on our behalf and is bound by its own data processing terms. If you have questions about which platform we use, please contact us.

We may also use standard email providers to communicate with you. These providers may store messages on servers outside the UK, but only in accordance with UK GDPR-compliant data transfer safeguards.

6. How long we keep your data

We keep enquiry and job records for as long as is reasonably necessary to manage our business and meet any legal obligations — typically up to 6 years, in line with standard UK business record-keeping requirements.

If you would like your data deleted sooner, please contact us and we will do so unless we are required by law to retain it.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Request deletion of your data (where no legal obligation requires us to keep it)
• Object to processing based on legitimate interests
• Withdraw consent at any time, where consent is the basis for processing
• Data portability — request your data in a portable format
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

8. Cookies

This website may use basic cookies for functionality purposes. We do not currently use tracking, analytics, or advertising cookies. If this changes, we will update this policy and add a cookie notice to the site.

9. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of the website after any changes constitutes acceptance of the updated policy.

10. Complaints

If you believe we have not handled your personal data properly, please contact us first so we can try to resolve the matter. If you remain unsatisfied, you have the right to complain to the Information Commissioner's Office:

• Website: ico.org.uk
• Phone: 0303 123 1113